Chromebook Diagnostic Flowchart

Left click on the image below and then Right click on the image that pops up. Now select Save image as... to save it to your computer. Locate the image and double click on it and zoom in zoom in to view the flowchart much easier. 

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How to use the Moxee Hotspot

1. Press and hold the power button for about 5 seconds to turn it on

2. Locate and press the menu button on the top right-hand corner to navigate to the WiFi screen that says 2.4G or 5.0G. (I recommend using the 5.0G because it is faster, unless for some reason you cannot connect to 5G than you should try 2.4G)

3. Press the power button when you are on the 2.4G or 5.0G to display the WiFi name and password.

4. Go to your Chromebook. Navigate to the bottom right corner of the screen and click on the WiFi icon and select the Moxee WiFi.

5. Type in the password displayed on the Hotspot screen. (It should be a series of numbers below where it says WPA_WPA2) and press Enter to connect.

Basic Troubleshooting

If your Moxee Hotspot is not working correctly for some reason. You can follow the basic troubleshooting steps below to help you get back online.

1. Press and hold the power button until the device is in the off position.

2. Remove the charging cable from the Hotspot if you still have it plugged in.

3. Remove the cover on the back of the Hotspot

4. Remove the battery

5. Unlock the metal piece that is holding down the SIM card.

6. Remove the SIM card and wait for about 5 minutes.

7. Put the SIM card back into the Hotspot.

8. Place the battery and the cover back on.

9. Press and hold the power button until the unit turns on. 

10. Wait for about 1 minute before reconnecting your Chromebook to your Hotspot.

NOTE: If your hotspot is displaying NO SERVICE on the screen or there is only one bar of G4 LTE signal (located on the left side of the screen) you will not be able to connect to the Internet even though there is no problem with the hardware. At this point you must use your own Internet connection at home to log in to the classroom. If you do not have an Internet connection at home contact your instructor immediately. 

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How to use the Verizon Hotspot

1. Locate the power button on the side of the hotspot.

2. Press and hold it for about 5 seconds to turn it on.

3. The power button is also the button for you to navigate the hotspot menu. You can use the power button to locate the name of the Hotspot as well as the password you can use to connect your Chromebook to your Hotspot. Simply press on it once to change to a different menu screen.

4. To connect your Chromebook to your Hotspot, simply press the power button several times until you see the Hotspot name like the one that is displayed below. Now go to your Chromebook, navigate to the bottom right corner of the screen and click on the Wireless icon and look for the Wi-Fi name that is displayed on your Hotspot and select it.

5. Press the power button on the Hotspot until you see the screen that says Password. Your password will be a series of numbers. Type that into the Chromebook and press Enter to connect your Chromebook to your Hotspot.

6. Now you can log in to your Chromebook using your student username and password.

Troubleshooting the Verizon Hotspot

There are several basic troubleshooting steps you can take if your Hotspot is not working correctly.

1. If your Hotspot is displaying No Sim available - Press and hold the power button until the Hotspot is completely shut off.

2. Remove the back cover

3. Take out the battery

4. Lift up the plastic that is locking the SIM card and remove the SIM card.

5. Wait for about 5 minutes and reinsert the SIM. Make sure to lock the SIM card by pressing down on the plastic piece. 

6. Put the battery back into the Hotspot and close the battery compartment with the cover.

7. Press and hold the power button for 5 seconds to turn the Hotspot on. 

8. Wait for about one minute before trying to reconnect your Chromebook to your Hotspot. 

9. If you have tried everything above and it still does not work. Please call your instructor.

NOTE: If your hotspot is displaying NO SERVICE on the screen or there is only one bar of G4 LTE signal (located on the left side of the screen) you will not be able to connect to the Internet even though there is no problem with the hardware hardware. At this point you must use your own Internet connection at home to log in to the classroom. If you do not have an Internet connection at home contact your instructor immediately. 

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iFixit

iFixit is your one stop shop to all of your gadget repair needs. This website has a repair guide for cellphone, tablet, laptops and pretty much all of the mobile device you can think of. I recommend this website for all of your repair needs because the guide are very detailed and will show you the exact step  by step on what you need to do to successfully repair your electronics. Rather than bringing your device to a repair shop that can charge you a lot for a repair, you can use this website to fix your own electronics and save tons of money.

Learn to fix your own gadget and save money or fix for others and make money. 

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